Privacy Policy

Last updated: 9 September 2026

TradeStream is a lead-capture system for Australian trade businesses, operated by Nathan Barclay (ABN 56 463 074 792), based in Victoria, Australia ("TradeStream", "we", "us" or "our"). We respect your privacy and handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what personal information we collect, how we use it, who we share it with, and how you can access, correct or complain about it.

1. What this policy covers

This policy covers personal information we collect through this website (tradestream.com.au), including our enquiry and demo forms, and any related communications. It also describes our handling of information in TradeStream-hosted enquiry forms and the operator application. The trade business receiving an enquiry is responsible for its own use of that information and may provide its own privacy notice. Demonstrations identify the business that receives submitted details.

2. What personal information we collect

We only collect personal information that we reasonably need. Depending on how you use the site, this can include:

• Enquiry and demo form details — your name, business name, phone number, email address and any message or job description you provide.
• Job details for a lead-capture enquiry — a description of the job, your suburb or location, and any photos you choose to upload to describe the work.
• Uploaded photos — images you submit to help describe a job. Please avoid including other people, number plates, documents or sensitive details in photos unless they are needed for the job.
• Billing details (paid plans for trade businesses) — if you subscribe to a paid plan, our payment processor Stripe collects and processes your payment details to set up and charge your subscription. We do not receive or store your full card number. We keep basic billing records such as your plan, billing contact and payment status.
• Quote and booking records — requested dates and arrival windows, site addresses and access instructions, quotes and acceptance details, booking responses and job status. Trade businesses can also save work descriptions, alternative item names, pricing units and prices in their own catalogue for future quote matching.
• Communication records — emails, messages and notes from your contact with us.
• Technical and usage information — basic information your browser sends (such as IP address, device and browser type, and pages visited), and cookies as described below. We do not load analytics cookies unless you accept them.

We do not generally seek to collect sensitive information (such as health or financial details). Please do not send us sensitive information through the website forms.

3. Cookies and analytics

Cookies are small files stored on your device. We use:

• Essential cookies / storage — needed to make the site work and to remember your cookie choice. These are always on.
• Analytics cookies (optional) — if we use analytics, they help us understand how the site is used so we can improve it. These only run after you select Accept all on our cookie banner. If you select Decline non-essential, or make no choice, no analytics or other non-essential scripts run.

With your consent, we use Vercel Web Analytics for website usage and PostHog for homepage interactions such as opening the demo form and whether a demo or enquiry request succeeds. Our PostHog integration sends selected campaign labels and a random per-tab session identifier that expires after 30 minutes. It does not send your form answers, name, phone number, email address or customer links, and does not record your screen. This analytics service is hosted in the United States; normal network information, such as an IP address, may be received by the service when your browser connects.

Your cookie choice, the banner version and the time of your choice are saved in this browser’s local storage. This cookie preference is not currently stored in a central consent database and does not give permission for marketing messages. Use Cookie settings in the footer to change your choice at any time, or clear this site’s browser data to see the banner again. You can also block or delete cookies through your browser settings, though some parts of the site may not work as well.

4. How we use your personal information

We use personal information to:

• respond to your enquiry, book and run a demo, and answer your questions;
• operate the lead-capture process — this includes using AI to read the text and photos you submit so it can build a clear job brief and help a trade business respond quickly and professionally;
• provide, maintain, support and improve our services and this website;
• set up and charge subscriptions for trade businesses on a paid plan, and manage billing (payment is processed by Stripe);
• send SMS and email messages related to an enquiry or job, and, after a job, facilitate a review request to the customer so the trade business can gather feedback (you can decline or opt out);
• send you service-related messages, and (where you would reasonably expect it or you have agreed) occasional updates about TradeStream. You can opt out of marketing messages at any time;
• keep records, and meet our legal, tax and regulatory obligations.

If we ever want to use your information for a purpose you would not reasonably expect, we will seek your consent first.

5. How the AI processing works

Our lead-capture system uses artificial intelligence to process the job description and photos you submit, so it can summarise the job, identify missing details and match requested work to the trade business’s catalogue and pricing. The trade business reviews the scope, pricing and any uncertainty before deciding what to send. Saving a manual priced item can add it to that business’s catalogue for future matching; this does not train a public AI model. The information is processed to deliver this service to you and the relevant trade business. This processing is carried out using third-party AI providers acting on our behalf (currently Anthropic, with OpenAI as a backup), which may process the information on servers outside Australia, including in the United States. We do not use your submitted enquiry content to train public AI models.

6. Who we share it with

We do not sell your personal information. We may share it with:

• The relevant trade business — if you submit a job enquiry, the details and photos are provided to the trade business so they can respond and quote.
• Service providers — trusted third parties who help us run TradeStream and act on our behalf, including: Stripe (subscription payment processing); Twilio and Kudosity (BurstSMS) (SMS delivery); Anthropic and OpenAI (AI processing of the job details you submit); Calendly (bookings); email delivery (such as Resend and Microsoft Outlook); Supabase (application database, authentication and file storage); Vercel (website and application hosting); and automation services such as Make for configured communication workflows. They may only use the information to provide their service to us.
• Professional advisers and authorities — where reasonably required, for example to our advisers, or to comply with the law, a court order, or a lawful request.
• A successor — if our business is restructured or sold, information may be transferred as part of that transaction, subject to this policy.

Some of our service providers store or process information outside Australia. For example, our AI processing (Anthropic and OpenAI) and some of our hosting and communication providers are based in, or use servers in, the United States. Where that happens, we take reasonable steps to ensure your information is handled in line with the Australian Privacy Principles.

7. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes using reputable providers, access controls and secure connections. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We keep personal information only for as long as we reasonably need it for the purposes above, or as required by law, and then take reasonable steps to delete or de-identify it.

8. Accessing and correcting your information

You can ask us to access the personal information we hold about you, or to correct it if it is inaccurate, out of date or incomplete. Just contact us using the details below. We will respond within a reasonable time. In some limited cases the law allows us to decline a request, and if so we will explain why.

9. Making a complaint

If you think we have mishandled your personal information or breached the Australian Privacy Principles, please contact us first using the details below so we can try to put it right. We will acknowledge your complaint and aim to resolve it promptly.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the "Last updated" date at the top. Please check back occasionally.

11. Contact us

For any privacy question, request or complaint, contact: