It works in four steps: capture the full job, get the customer invested in your business, make you the most professional tradie they spoke to, then close the quote. Not a missed-call service. A complete lead-psychology engine.
A customer rings at 2pm. You are up a ladder or under a sink. They do not leave a voicemail. By the time you call back, they have already messaged the next tradie on the list.
You are the right tradie for that job. Every enquiry that slips away before you call back is money left on the table.
People do not choose a tradie on a price list. They choose on a feeling: this lot are organised, they took me seriously, they made it easy. By the time you quote, the decision is half made.
The first response shapes who they trust, long before anyone talks money.
When a customer takes two minutes to describe their own job in detail, they have invested in you. People follow through on what they have put effort into.
The most organised, responsive tradie looks the safest choice, so they win the job over a voicemail and a maybe.
TradeStream is built to trigger all three on purpose. That is the system.
When a customer enquires, whether via a missed call, your website or a direct message, an instant, branded SMS opens your capture system, the first psychological lock in the system. No app to download. It opens on any phone.
Why it matters. While your competitor is still a missed call, your customer is already filling in their job for you. And the effort they just put in is the first thread tying them to your business.
The moment the capture is complete, Ash, your AI lead assistant, reads it and the photos and attaches a plain-English brief to the lead within seconds.
The commitment moment. The customer has now described their own problem in their own words and handed it to your business. That small act of effort makes them feel committed to you, before you have even rung back.
Instead of "so what seems to be the problem", you open with "I have seen the photos of your switchboard, here is what I think is going on". That is a different league of professional.
Why you win. Same job, same customer, two tradies. One left a voicemail. You turned up knowing the job. The customer has already put effort into you and you look the safest pair of hands. That is how the job is won before the quote even starts.
When you are ready, send a clean quote from inside TradeStream as a secure link by SMS or email. You then watch it move and the system does the chasing for you.
TradeStream runs the capture, follow-up, qualify and quote-to-win. It hands a won job cleanly to your existing tools. It is not job management or invoicing, and it never tries to be.
Every enquiry is worked on a schedule you control, automatically. You can switch any of these on or off and change the timing per business. Your founding Launch Partner plan includes the full Growth system, so every touch below is included, including the steps tagged Growth. On the standard Signature plan those extra steps sit on the Growth tier.
| Touch | Timing | Channel | Purpose |
|---|---|---|---|
| Urgent job owner alert | The instant an enquiry is flagged urgent | SMS and email to you | Burst pipe or no power, so you can call straight back |
| Quote-ready lead alert | 4 hours after a completed capture waits | Email to you | Tells you a finished, quote-ready lead needs your review |
| First customer reminder | 24 hours if the capture is not finished | SMS to customer, email if no phone | Nudges the customer to complete their job details |
| Final customer reminder Growth | 72 hours if still incomplete | SMS to customer | A last friendly prompt before the lead goes cold |
| Quote follow-up alert | 72 hours after a quote is sent with no progress | Internal prompt to you | Reminds you to personally follow up a stalled quote |
| Quote chase 1 (customer) | 24 hours if the quote is unopened | SMS to customer | Polite nudge with a fresh secure link to view the quote |
| Quote chase 2 (customer) Growth | 72 hours if opened but no answer | SMS to customer | Asks if they have any questions, with a fresh secure link |
| 96-hour lead rescue Growth | 96 hours with no movement | Internal flag to you | Recommends a direct call to confirm and win the work |
| Google review request | When you mark the job complete | SMS to customer | One-tap Google review to build your reputation |
Hard stops are built in. Quote chases stop after two nudges and never chase a job already accepted, declined or won.
Seventeen automations run underneath every lead, from the first hello to the review ask. Everything the customer sees goes out branded as your business. Everything you need to know lands straight with you.
| Automation | What happens | Channel | Who gets it | Launch Partner & Signature | Growth |
|---|---|---|---|---|---|
| Instant lead capture | New enquiry gets a branded text back with your intake link in seconds, while you're on the tools | SMS | Customer | Launch Partner & Signature ✓Included | Growth ✓Included |
| Missed-call rescue | A missed call triggers "Sorry we missed you, we're on the tools" plus your capture link, automatically | SMS | Customer | Launch Partner & Signature ✓Included | Growth ✓Included |
| Capture follow-up | Customer hasn't finished their capture? A friendly nudge goes out next morning | SMS | Customer | Launch Partner & Signature ✓Included1 follow-up | Growth ✓Included |
| Final capture reminder | A last "keen to help" reminder days later so no lead dies quietly | SMS | Customer | Launch Partner & Signature ✓Includedfounders; Signature on Growth | Growth ✓Includedmulti-touch |
| Ash's smart questions | When details are thin, Ash's follow-up questions go to the customer as tap-to-answer choices | SMS | Customer | Launch Partner & Signature ✓Included | Growth ✓Included |
| Quote delivery | Your quote sent as a branded link, not a bare text, that opens a professional quote page | SMS | Customer | Launch Partner & Signature ✓Included | Growth ✓Included |
| Quote chase (unopened) | Quote not opened? An automatic nudge goes out | SMS | Customer | Launch Partner & Signature ✓Included1 chase | Growth ✓Included |
| Quote chase (gone quiet) | Opened but no answer? It keeps politely chasing until they decide | SMS | Customer | Launch Partner & Signature ✓Includedfounders; Signature on Growth | Growth ✓Includedkeeps chasing |
| Booking confirmation | Visit booked, and the customer gets the date, arrival window and any call-out fee confirmed in writing | SMS | Customer | Launch Partner & Signature ✓Included | Growth ✓Included |
| Review request | Job done, so an automatic review ask goes out while the goodwill is fresh | SMS | Customer | Launch Partner & Signature ✓Included | Growth ✓Included |
| Urgent job alert | Emergency detected in an enquiry, so you're alerted immediately and it's flagged red in your pipeline | SMS + Email | You | Launch Partner & Signature ✓Included | Growth ✓Included |
| Ready-to-quote alert | A lead has everything needed to price, so you're told it's sitting there ready | You | Launch Partner & Signature ✓Included | Growth ✓Included | |
| Quote sent receipt | Confirmation with the details every time a quote goes out | You | Launch Partner & Signature ✓Included | Growth ✓Included | |
| Quote accepted (job won) | The moment they accept: who, what, price, tap-to-call | You | Launch Partner & Signature ✓Included | Growth ✓Included | |
| Quote declined | If they decline you hear why, with a nudge to make the save call | You | Launch Partner & Signature ✓Included | Growth ✓Included | |
| Customer question | Customer asks something on your quote, and an instant text lets you answer while they're deciding | SMS | You | Launch Partner & Signature ✓Included | Growth ✓Included |
| 96-hour lead rescue | A lead going cold gets flagged to you before it's lost for good | You | Launch Partner & Signature ✓Included | Growth ✓Included |
Your founding Launch Partner plan includes the full Growth allowance: 500 enquiries and 1,000 SMS a month. Standard Signature includes 150 enquiries and 300 SMS; Growth includes 500 enquiries and 1,000 SMS. Owner alerts by email are unlimited and free.
This is a full system, not a single feature. Here is the stack, top to bottom.
Try the whole system free for 14 days, up to 50 captured leads, with no card up front. After that it is less than a single small job a week. One job you would have missed pays for months of TradeStream.
Plus a brand-new professional website built for you, normally $1,499, free. Your website alone is worth more than a year of the system.
As a founder you get the full Growth system at this rate: the complete capture, commitment, quote and multi-touch follow-up that keeps chasing until they book, 500 enquiries and 1,000 SMS a month, advanced reporting by suburb and source, priority support, the branded brochure, your branding throughout, review requests and the stats dashboard.
I will give you a quick call to lock in a demo time that suits, and learn a bit about your business so I can tailor the demo to your trade.
On the demo I will walk you through TradeStream set up for you, with your branding, so you can see the jobs your competitors are quietly winning right now.
Thanks for taking a look. The tradie who responds first and looks the most professional wins the job. I will show you how to be that tradie, every single time.
The lead-capture system that wins you the job. tradestream.com.au